1. Service Purpose Customer satisfaction is our goal.
2. Service Commitment
1. Pre-sales service
(1) Warmly receive the user's visit, and quickly deal with the user's calls, letters, faxes and other inquiries.
(2) In the selection stage, users are welcome to visit the company. The company is willing to provide technical information on related products, and provide various technical consultations and answer user questions in a timely manner. If users need, the company will help users who are not familiar with products to choose suitable products, correct specifications and models.
(3) If the user needs, our company can help the user to train the machine tool knowledge.
2. In-sale service
(1) After the contract is signed, users are welcome to send people to the company to supervise the manufacture. The company will promptly improve the reasonable opinions on the machine tool manufacturing quality put forward by the user stationed personnel, and actively cooperate with the user stationed personnel in the company.
(2) Organize production in strict accordance with contract technical requirements and relevant national standards, ensure quality and quantity, and deliver goods on time at the agreed location.
(3) Factory inspection, before the product leaves the factory, the company informs the user to send someone to inspect together according to the user's requirements.
(4) Before the product is shipped, the company will notify the user and provide the user with the product quality assurance sheet and the delivery note.
(5) If the user requests, our company will provide free training for users about the use and maintenance of machine tools, and guide users to correct construction on site.
(7) If the user requests to supply in advance due to wrong model selection, insufficient order quantity or special circumstances, our company will be anxious for the user's urgency, deal with special circumstances, give priority to production, and strive to meet the user's requirements.
3. After-sales service
(1) The company implements the system of after-sales service in place within 24 hours, that is, after receiving the notification that the user needs to provide after-sales service, our company guarantees to respond in a timely manner.
(2) If the product ordered by the user exceeds the actual need or the original product cannot be used due to design changes, our company will actively cooperate with the user to do a good job in the aftermath to reduce the user's burden.
(3) In the process of installation and use, if users need to provide technical guidance, our company will promptly send professional and technical personnel to provide free services to meet user needs.
(4) The company establishes user files, visits users regularly, communicates with users in writing and by telephone, seeks opinions and suggestions from users, conducts statistics and analysis on suggestions and quality problems put forward by users, and continuously improves the management of the company and further improves product quality. And marketing service quality, the pursuit of perfection, to meet the needs of users.